We are Here to Help
Whether you are an existing client, evaluating our services, or just have questions about ERP, we are available.
Just direct access to real people who can actually help you.
For Existing Clients
If you are already working with us, here is how to reach us
Urgent Issues
System Down, Critical Bug
WhatsApp/Call Immediately
+971 52 477 7096
What Qualifies:
- System is down or inaccessible
- Data loss or corruption
- Security breach or suspected hack
- Critical workflow broken (payroll, invoicing, shipping)
Response Time: Within 1 hour, 24/7
Important Issues
Feature Not Working, Need Help
WhatsApp/Email
support@osforbiz.com
What Qualifies:
- Feature not working as expected
- Need help with configuration or setup
- Question about how to do something
- Report generation or data export issues
Response Time: Within 4 business hours (Sun to Thu, 9am to 6pm GST)
General Issues
Training, Documentation, Enhancements
support@osforbiz.com
What Qualifies:
- Request training sessions
- Need documentation or guides
- Suggest feature enhancements
- Schedule system review or optimization
Response Time: Within 1 business day (Sun to Thu)
For Potential Clients
Evaluating ERPNext? Considering OSForBiz? Have questions?
Schedule a Call
Best for discussing your business needs, understanding if ERPNext is the right fit, getting a detailed quote, or technical questions about implementation.
Book a CallSend an Email
Best for simple questions, requesting a proposal or quote, sharing requirements documents, or asking about timelines and availability.
Email hello@osforbiz.comWhatsApp Us
Best for quick questions, immediate response needed, or if you prefer messaging over calls. Available Sun to Thu, 9am to 6pm GST.
WhatsApp +971 52 477 7096What We Can Help With
ERPNext Questions
- Is ERPNext right for my business?
- What modules do I need?
- Can ERPNext handle [specific requirement]?
- How does ERPNext compare to [other ERP]?
Pricing and Packages
- Which package fits my company size?
- What is included in each tier?
- Can I customize a package?
- How does monthly retainer work?
Implementation Process
- How long does implementation take?
- What do I need to prepare?
- Do you train my team?
- What happens after go-live?
Technical Support
- System configuration help
- Troubleshooting errors
- Custom development questions
- Integration with other tools
What We Cannot Help With
- Generic IT support (computer problems, network issues)
- Software we do not implement (SAP, Oracle, Odoo)
- Free consulting (we are happy to chat, but in-depth consulting requires engagement)
- Software piracy or license violations (we only work with legitimate ERPNext/GPL)
For ERPNext Community Support (if using ERPNext independently), visit: discuss.erpnext.com
Self-Service Resources
Before contacting us, check if your question is answered here
Our Support Commitment
For Clients
- Every package includes support (hours vary by tier)
- Response times guaranteed (in your Service Agreement)
- No outsourced support (you talk to our team, not a call center)
- No ticket system runaround (we solve problems, not pass them around)
For Non-Clients
- We answer questions honestly, even if you do not hire us
- We will tell you if ERPNext is NOT right for you
- We are here to help the MENA business community
Visit Us
OSForBiz
Technohub 2
Dubai Silicon Oasis
Dubai, United Arab Emirates
Note: We work remotely most of the time. If you want to visit in person, schedule an appointment first to ensure someone is available.
Business Hours
Sun to Thu: 9am to 6pm GST
Fri to Sat: Closed
Phone/WhatsApp
+971 52 477 7096
Emergency Contact
If you have a critical issue outside business hours:
24/7 Emergency Line
+971 52 477 7096
(Call or WhatsApp)
What Qualifies as Emergency:
- System completely down
- Data breach or security incident
- Critical business process broken
Not an Emergency:
- Forgot password (wait for business hours)
- Feature request (email us)
- Training question (schedule a call)
We trust you to use good judgment. If it can wait until morning, it can wait.
Feedback and Complaints
What are we doing well? What can we improve? Did we drop the ball on something?
Send Feedback
feedback@osforbiz.comWhy We Do Support This Way
No Ticket Systems
Most companies hide behind ticket systems. You submit a ticket, wait days, get a canned response. We give you direct access.
No Call Centers
We do not outsource support to a random call center. You talk to our team. People who know ERPNext. People who know your project.
No AI Chatbots
Chatbots frustrate users. They cannot solve real problems. We are real people. We answer real questions. We solve real problems.
Why? Because we are a small team that actually cares about doing good work. No bureaucracy. No layers. Just direct communication and real solutions.
Questions? Need Help?When You are Ready,
We are Here.
We are here to help your business run better.We are here to help your business run better.