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Support Services

We Do Not Disappear
After Go Live.

Ongoing partnership, not just a transaction.
Monthly support hours & proactive monitoring.

90 Day
Warranty Included
2 to 24
Hours Monthly
4 to 24hr
Response Time
99.9%
Uptime SLA
90 Day
Warranty Included
2 to 24
Hours Monthly
4 to 24hr
Response Time
99.9%
Uptime SLA
90 Day
Warranty Included
2 to 24
Hours Monthly
4 to 24hr
Response Time
99.9%
Uptime SLA
UAE Data Residency
FTA VAT Compliant
Peace of Mind
99.9% Uptime SLA
UAE Data Residency
FTA VAT Compliant
Peace of Mind
99.9% Uptime SLA
UAE Data Residency
FTA VAT Compliant
Peace of Mind
99.9% Uptime SLA

90 Day Implementation Warranty

If we mess up, we fix it.
No questions asked.

Bug Fixes

Any bugs we introduced, we fix free

Configuration Issues

Settings not working as expected? Fixed.

Training Gaps

Team forgot something? We retrain.

Documentation

Missing docs? We create them.

Support Levels by Package

Choose the level of support
that matches your needs

Starter

AED 150/mo
2 hrs/month
24 hour response
Email
  • Bug fixes
  • Minor adjustments
  • Email support

Growth

AED 450/mo
6 hrs/month
12 hour response
Email + Phone
  • Everything in Starter
  • Phone support
  • Integration maintenance

Professional

AED 800/mo
12 hrs/month
8 hour response
Email + Phone + WhatsApp
  • Everything in Growth
  • Dedicated account manager
  • Quarterly reviews

Enterprise

AED 1,500/mo
24 hrs/month
4 hour response
24/7 Priority
  • Everything in Professional
  • 24/7 support
  • Proactive monitoring

When You are Ready,
We are Here.

Book a free consultation. We will explain exactly what is included and how we support you after go live.