Your Team Will Actually Use It
Role-based, hands-on training that gets 98% user adoption. Not generic webinars. Real skills your team can use from Day 1.
Why Most ERP Implementations Fail
The software works. The configuration is correct. But 6 months later:
Sales Team Still Using Excel
Despite CRM implementation, they track leads in spreadsheets
Warehouse Ignoring System
Stock movements recorded on paper, not in ERP
Accountant Maintaining Parallel Books
QuickBooks for real work, ERP for reporting only
Management Not Trusting Reports
Data is incomplete, so decisions based on gut feel
The Real Problem: Bad Training
What Bad Training Looks Like:
- • 2-hour generic webinar covering everything superficially
- • Trainer reads from slides, no hands-on practice
- • Same content for CEO and warehouse worker
- • No follow-up, no reinforcement
- • "Call support if you have questions" (they won't)
The Result:
- • 60% user adoption industry average
- • 40% of users never log in after go-live
- • System becomes expensive shelfware
Training That Actually Works
Our Training Philosophy:
Role-Based
Sales learns sales module, warehouse learns inventory
Hands-On
Practice with real scenarios, not slides
Practical
Focus on daily tasks, not every feature
Reinforced
Video tutorials for reference, Q&A sessions
Training By Role
ADMIN TRAINING
Who: Your internal system administrator (usually IT or operations)
Topics Covered:
- • System settings and configuration
- • User account management
- • Permission and role setup
- • Backup and restore procedures
- • Troubleshooting common issues
- • How to add custom fields
- • Report customization
Duration: 4-16 hours depending on package
END-USER TRAINING (Role-Specific)
Each team gets training relevant to their daily work:
Sales Team:
- • Creating and managing leads
- • Converting leads to opportunities
- • Creating quotations
- • Converting quotations to sales orders
- • Processing payments
- • CRM dashboards and reports
Warehouse/Inventory Team:
- • Receiving goods (purchase receipts)
- • Stock transfers between warehouses
- • Stock adjustments and reconciliation
- • Picking and packing orders
- • Delivery note creation
- • Inventory reports
Accounting/Finance Team:
- • Creating sales and purchase invoices
- • Recording payments
- • Bank reconciliation
- • Journal entries
- • Period closing
- • Financial reports (P&L, Balance Sheet, Cash Flow)
- • UAE VAT reports
HR Team (Professional+ packages):
- • Employee onboarding
- • Leave management
- • Attendance tracking
- • Payroll processing
- • WPS file generation
Duration: 2-8 hours per role depending on package
POWER USER TRAINING
Who: Department leads, super users who help others
Topics Covered:
- • Advanced reporting and dashboards
- • Workflow customization
- • Data import/export
- • API basics (for tech-savvy users)
- • How to train others
Duration: 4-8 hours depending on package
EXECUTIVE TRAINING
Who: CEO, CFO, COO, department heads
Topics Covered:
- • Executive dashboards and KPIs
- • Financial reports interpretation
- • Strategic insights from data
- • Mobile app for on-the-go access
- • What reports to ask for
Duration: 2-4 hours depending on package
How We Train
Live Training Sessions
Instructor-led, interactive, screen sharing with live system, practice exercises with your actual data, Q&A throughout
Hands-On Workshops
Scenario-based exercises, "Create a quotation for customer ABC", mistakes encouraged (that's how you learn)
Video Tutorials
Recorded for your team, covers common daily tasks, searchable by topic, watch anytime, replay as needed
Documentation
User manuals (PDF), quick reference guides (1-pagers), FAQ documents, process checklists
Post-Training Support
Q&A office hours (weekly for 2-4 weeks), support chat/email, refresher sessions (if needed)
Training Hours by Package
| Package | Training Hours | What's Included |
|---|---|---|
| Starter | 4 hours | Admin + 1 end-user role |
| Growth | 12 hours | Admin + 3 end-user roles + videos |
| Professional | 32 hours | All roles + power users + on-site option |
| Enterprise | 60 hours | All above + executive + change management |
| Extreme | 80+ hours | All above + e-learning platform + certification |
Additional Training: AED 150/hour
Beyond Training: Getting People to Actually Change
Training teaches skills. Change management handles the human side:
What We Do:
Identify Champions
Find 1-2 people per department who "get it", train them first, more deeply. They become internal advocates and first-line support.
Communication Plan (Enterprise+)
Announce the change (why we're doing this), address concerns proactively, celebrate early wins, regular progress updates.
Address Resistance
"The old system was fine" → Show time savings. "I don't have time to learn" → Show how it saves time long-term.
One-on-One Support
For struggling users, additional training sessions (included in hypercare), process adjustments.
Measure Adoption
30-Day Post-Go-Live Review:
Our Target: 98% adoption
Industry Average: 60% adoption
If adoption is below target, we investigate and intervene
Worried Your Team Won't Use It?
Book a free consultation. We'll explain our training approach and show you how we achieve 98% adoption.