Privacy Policy

OSForBiz ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or services.

What Information We Collect

Information You Provide:

• Name, email address, phone number (when you contact us or request a quote)
• Company name, job title, business details (when requesting services)
• Payment information (processed securely through third-party providers)

Information We Collect Automatically:

• IP address, browser type, device information
• Pages visited, time spent on site, referral source
• Cookies and similar tracking technologies (see Cookie Policy below)

How We Use Your Information

We use your information to:

• Respond to your inquiries and provide quotes
• Deliver ERP implementation services you purchase
• Send service updates, invoices, and support communications
• Improve our website and services
• Comply with legal obligations (UAE VAT, data protection laws)

We do NOT:

• Sell your information to third parties
• Send marketing emails without your consent
• Share your data except as required by law or with service providers (hosting, payment processing)

Your Rights (UAE Data Protection)

Under UAE data protection regulations, you have the right to:

• Access your personal data we hold
• Correct inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications
• File a complaint with UAE data protection authorities

To exercise these rights, contact us at: privacy@osforbiz.com

Data Security

We protect your information using:

• SSL encryption for data transmission
• Secure servers and access controls
• Regular security audits
• Employee confidentiality agreements

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take all reasonable precautions.

Data Retention

We retain your information:

• Contact inquiries: 2 years from last contact
• Client data: Duration of service + 7 years (UAE accounting requirements)
• Website analytics: 26 months (Google Analytics default)

After retention periods expire, we securely delete or anonymize your data.

Cookies Policy

Our website uses cookies for:

• Essential cookies: Website functionality (cannot be disabled)
• Analytics cookies: Google Analytics to understand site usage (you can opt out)
• Marketing cookies: Tracking ad performance (disabled by default)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Services

We use the following third-party services that may collect your information:

• Google Analytics: Website traffic analysis
• Cloudflare: Website hosting and security
• Stripe/PayPal: Payment processing (we do not store credit card details)
• WhatsApp Business: Customer support communications

Each service has its own privacy policy. We recommend reviewing them.

International Data Transfers

Your data is primarily stored in UAE data centers. If we transfer data outside the UAE (for example, to cloud service providers), we ensure adequate safeguards are in place through:

• Standard contractual clauses
• Data processing agreements
• Encryption and security measures

Children's Privacy

Our services are for businesses only. We do not knowingly collect information from individuals under 18. If you believe we have collected data from a minor, contact us immediately at privacy@osforbiz.com.

Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a new "Last Updated" date. Significant changes will be communicated via email to active clients.

Continued use of our website or services after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or requests:

Legal Compliance

This Privacy Policy complies with:

• UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data
• Dubai Data Law (Dubai Law No. 26 of 2015)
• ERPNext GPL v3 license requirements (for client data in ERP systems)

For legal inquiries, contact: legal@osforbiz.com